Refund & Return Policy
Last updated: March 2026
Per-product return policies
Not all products sold on CompStore are eligible for returns. Return eligibility depends on the return policy attached to each product, which is displayed on the product page at the time of purchase.
If a product is eligible for return, the return window (number of days from delivery) is specified in the product's return policy. Return requests must be initiated within this window through your CompStore account under "My Orders".
What we check when processing returns
- Product must be in its original, unused condition
- All original packaging, accessories, manuals, and warranty cards must be included
- Product must not be physically damaged by the customer
- Original invoice or proof of purchase is required
Received something broken?
- Contact us within 48 hours of delivery
- Provide photographs of the damage and the packaging
- We will arrange a replacement or full refund, including any shipping charges
Unless damaged or defective on arrival
- Products marked as "Non-Returnable" on the product page
- Software, digital products, and opened consumables
- Products with tampered or missing serial numbers
- Items that have been installed, used, or altered
Orders cannot be cancelled after confirmation
Orders cannot be cancelled once they have been confirmed and payment has been processed. If you wish to return a product after delivery, please follow the return process outlined above (subject to the product's return policy).
How and when you get your money back
Once your return request is approved and the returned item is received and inspected at our warehouse:
5–7 days
Refund Processing
Original
Payment Method
Bank Transfer
For COD Orders
In certain cases, a partial refund may be issued if the returned product shows signs of use, missing accessories, or damaged packaging that reduces its resale value.